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Contact Center Technology Acquisition

Selection of the right technology for critical customer-facing interactions, including multi-media contact centers and Interactive Voice Response (IVR) systems.

Creating and maintaining a long-term technology plan for your Contact Center and customer self-service tools (such as IVR) can be a daunting task, even for the experienced.  Proper design, coordination and collaboration of the system and networks is required to ensure up time and operational success.  We have a track record for helping our clients evaluate their current technology platforms to understand the impact on customer service and help them obtain the proper tools to enable improvements.

Consumers are demanding new ways to communicate and it needs to be easy or they will move to a competitor.  Don’t let that happen to your business.  If you are opening a new contact center or are ready to enhance or refresh your existing one, COMgroup can help.

Our Contact Center technology acquisition projects typically include:

  • Performed an in-depth assessment of the data networking, infrastructure, user requirements (needs analysis interviews) and current services
  • Create a formal written RFP
  • Analyze the vendor responses from a technology, cost structure, and support services perspective
telecommunications seattle

"COMgroup rearchitected our telecommunications system and left us in great shape for the rest of the decade."

— James Madeupguy, CTO, ABC Inc | Redmond, WA —

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Telecommuncation Infrastructure Design from the Ground Up: A New Research-Driven Approach, by J. R. Simmons

by JR Simmons, founder, COMgroup

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